Refund & Return Policy

Returnable Items

• • Unopened products in original packaging
• • Unused items with all original tags and labels
• • Products returned within 14 days of delivery
• • Items that are in resellable condition

Non-Returnable Items

How to Return an Item

1. 1. Contact Us: Email [email protected] within 14 days of delivery
2. 2. Provide Details: Include your order information and reason for return
3. 3. Get Authorization: Wait for return authorization and shipping instructions
4. 4. Package Securely: Pack items carefully in original packaging
5. 5. Ship Back: Use the provided return shipping label (if applicable)

Refund Timeline

• • Refunds are processed within 5-7 business days after we receive your return
• • Refunds are issued to the original payment method
• • Bank processing may take additional 3-5 business days

Refund Amount

• • Full product price refund for eligible returns
• • Original shipping costs are non-refundable (unless product defect)
• • Return shipping costs are customer responsibility (unless product defect)

If you receive a damaged or defective product:

• • Contact us immediately at [email protected]
• • Provide photos of the damage or defect
• • We will provide a prepaid return label
• • Full refund or replacement will be offered
• • No return shipping charges for defective items

Currently, we do not offer direct exchanges. For different products:

1. 1. Return the original item following our return process
2. 2. Place a new order for the desired product
3. 3. Contact us to coordinate timing if needed

Important: All returns must be pre-authorized. Do not ship items back without contacting us first.